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SMS/ TEXT POLICY

By providing your mobile number and opting in to SMS messaging from Lincoln Road Dermatology, you agree to receive text messages from our office from 305-575-2773.​

These messages may include appointment scheduling, appointment reminders, post-visit instructions, laboratory notifications, and billing updates. Message frequency may vary. Message and data rates may apply.

View our privacy policy at Lincoln Road Dermatology Privacy Policy

Reply STOP to unsubscribe at any time. Reply HELP for assistance.

FLORIDA PATIENT BILL OF RIGHTS​​

Section 381.026 , Florida Statutes, addresses the Patient's Bill of Rights and Responsibilities. The purpose of this section is to promote the interests and well being of patients and to promote better communication between the patient and the health care provider. Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility. A summary of your rights and responsibilities follows. 

A patient has the right to:

  • Be treated with courtesy and respect, with appreciation of his or her dignity, and with protection of privacy.

  • Receive a prompt and reasonable response to questions and requests.

  • Know who is providing medical services and who is responsible for his or her care.

  • Know what patient support services are available, including if an interpreter is available if the patient does not speak English.

  • Know what rules and regulations apply to his or her conduct. 

  • Be given by the health care provider information such as diagnosis, planned course of treatment, alternatives, risks, and prognosis.

  • Refuse any treatment, except as otherwise provided by law.

  • Be given full information and necessary counseling on the availability of known financial resources for care.

  • Know whether the health care provider or facility accepts the Medicare assignment rate, if the patient is covered by Medicare.

  • Receive prior to treatment, a reasonable estimate of charges for medical care. 

  • Receive a copy of an understandable itemized bill and, if requested, to have the charges explained. 

  • Receive medical treatment or accommodations, regardless of race, national origin, religion, handicap, or source of payment. 

  • Receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment. 

  • Know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such research.

  • Express complaints regarding any violation of his or her rights.

A patient is responsible for:

  • Giving the health care provider accurate information about present complaints, past illnesses, hospitalizations, medications, and any other information about his or her health.

  • Reporting unexpected changes in his or her condition to the health care provider. 

  • Reporting to the health care provider whether he or she understands a planned course of action and what is expected of him or her.

  • Following the treatment plan recommended by the health care provider.

  • Keeping appointments and, when unable to do so, notifying the health care provider or facility. 

  • His or her actions if treatment is refused or if the patient does not follow the health care provider’s instructions. 

  • Making sure financial responsibilities are carried out. 

  • Following health care facility conduct rules and regulations.

NOTICE OF PRIVACY PRACTICES

Marcy Alvarez, DO PA

dba Lincoln Road Dermatology
Phone: 305-397-8622
Website: www.lincolnderm.com
Effective Date: Jan 7, 2024

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UNDERSTANDING HOW WE PROTECT YOUR HEALTH INFORMATION
Your health information is personal, and we are committed to protecting your privacy. This notice explains how your medical information may be used and disclosed and outlines your rights under the law.

 

YOUR RIGHTS AS A PATIENT
You have important rights regarding your health information, including:

  • Access: You can request a copy of your medical record in paper or electronic format.

  • Correction: You can ask us to correct inaccurate or incomplete information in your records.

  • Confidential Communications: You can request that we contact you in specific ways or at specific locations (e.g., alternate phone numbers or mailing addresses).

  • Restrictions: You can ask us to limit the information we use or share. While we will consider your request, we may not always be able to grant it if it impacts your care.

  • Accounting of Disclosures: You can request a list of when and with whom your information was shared, except for routine disclosures related to treatment, payment, or operations.

  • Privacy Notice: You can request a copy of this notice at any time, even if you previously agreed to receive it electronically.

  • Representation: If you have a legal representative or guardian, they can exercise these rights on your behalf with proper authorization.

  • Complaints: You have the right to file a complaint if you believe your privacy rights have been violated.

 

HOW WE USE AND SHARE YOUR HEALTH INFORMATION
We may use and disclose your health information for the following purposes:

  • Treatment: To coordinate care with other healthcare professionals.
    Example: Sharing test results with a specialist treating you.

  • Payment: To bill and collect payment from your health plan or other entities.
    Example: Submitting a claim to your insurance for services provided.

  • Operations: To run our practice and improve the quality of care.
    Example: Reviewing patient information to evaluate and improve our services.

We may also disclose your information as required or permitted by law, including:

  • Public health reporting (e.g., disease prevention, reporting adverse reactions).

  • Legal requirements (e.g., responding to court orders or subpoenas).

  • Addressing law enforcement or government requests.

  • Supporting organ or tissue donation efforts.

  • Assisting medical examiners or funeral directors when necessary.

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YOUR PRIVACY UNDER FLORIDA LAW
Florida law provides additional protections for sensitive health information, such as mental health, HIV/AIDS status, and substance use treatment. In these cases, we will only disclose information with your written authorization unless otherwise permitted by law.

 

REQUESTING YOUR MEDICAL RECORDS
We are committed to making your health records accessible.

  • How to Request: Submit a written request to our office or use the Medical Records Request Form available on our website at www.lincolnderm.com/patient-resources.

  • Free Access: You can access certain records free of charge through our patient portal.

  • Continuity of Care: Records transferred directly to another healthcare provider for continuity of care are provided at no cost.

  • Copying Fees: For other requests, we comply with Florida law, charging $1.00 per page for the first 25 pages and $0.25 per page thereafter. For non-paper records (e.g., x-rays), we charge based on the actual cost of reproduction.

 

MARKETING AND YOUR HEALTH INFORMATION
We may use your health information to inform you about services, products, or programs that may benefit your care or wellness. This may include:

  • Information about new treatments or services offered by our practice.

  • Updates on cosmetic or elective procedures.

  • Invitations to events or educational seminars hosted by our office.

Your Rights Regarding Marketing:

  • We will not share or sell your health information to third parties for marketing purposes without your explicit written authorization.

  • You have the right to opt-out of receiving marketing communications at any time.

If you choose to opt-out, please contact us at 305-397-8622 or email info@lincolnderm.com.

 

PROTECTING YOUR RIGHTS

  • We will notify you promptly if a breach occurs that may have compromised your information.

  • We will not use or share your information for purposes not outlined here without your written authorization.

  • You may revoke your authorization at any time by submitting a written request.

 

FILING A COMPLAINT
If you believe your privacy rights have been violated, you can file a complaint:

  • Directly with Our Office: Contact our Privacy and Security Officer, Dr. Marcy Alvarez, at 305-397-8622.

  • With the U.S. Department of Health and Human Services: Visit www.hhs.gov/ocr/privacy/hipaa/complaints or call 1-877-696-6775.

We will not retaliate against you for filing a complaint.

 

CHANGES TO THIS NOTICE
We may update this notice at any time. Changes will apply to all the information we have about you. The latest version will always be available upon request, in our office, and on our website at www.lincolnderm.com/patient-resources.

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